📦 Return & Refund Policy

At Grand Wall Art, your satisfaction is important to us. While each piece is made to order, we want every customer to feel confident with their purchase. Please read the return guidelines below.

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🕒 Return Window

We accept returns within 30 days from the date your order is delivered.

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📌 Eligibility for Returns

To qualify for a return, the item must be:

• In its original condition

• Unused

• In the original packaging

Custom-made items are produced specifically for each order, but they may still qualify for a return if unused and in original condition.

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💬 How to Request a Return

Please contact us at info@grandwallart.com with:

• Your order number

• Pictures of the item (if damaged)

• Reason for the return

Our support team will guide you through the process.

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🚚 Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged, incorrect, or defective.

In those cases, we will replace the item at no cost to you.

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💳 Refund Processing

Once your return is received and inspected, your refund will be processed to your original payment method within 5–10 business days.

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🖼️ Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect:

• Email us within 7 days of delivery

• Include photos of the item and packaging

We will send you a replacement free of charge.

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🔁 Exchanges

If you prefer an exchange instead of a refund, we are happy to assist.
Please contact us at info@grandwallart.com.

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❗ Non-Returnable Items

• Items not in their original packaging

• Items that show signs of use

• Items returned after 30 days

• Items missing components

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✔️ You're Protected

We aim to ensure every customer has a smooth, enjoyable experience. If you have questions about your return, our team is here to help at info@grandwallart.com.